GoMo

Refund Policy

Effective date: November 9, 2026 · Publisher: GoMo

The short version

  • Bought Pro and not happy? Ask within 3 days. If you used 2,000 characters or less that month, you get your money back.
  • Bought Lifetime and not happy? Ask within 14 days and you get 100% of your money back.
  • No need to explain or prove anything. One email is enough.

1. Pro: 3-day refund

If you buy a month of GoMo Pro and it is not right for you, ask within 3 days of the payment date. If you have used 2,000 characters or less in that Pro month, we refund 100% of what you paid for that month. If you used more, the month is not refundable.

1b. Lifetime: 14-day money-back guarantee

If you buy GoMo Lifetime and are not satisfied for any reason, you can ask for a full refund within 14 days of the purchase date. We refund 100% of the amount you paid.

2. How to ask

  1. Email phuongvimmo25@gmail.com from the email address on your GoMo account, with the subject "Refund".
  2. Include your order code or payment receipt if you have it. It helps us find your purchase faster.
  3. Telling us what did not work for you is optional, but it helps us make GoMo better.

The 3 days (Pro) and 14 days (Lifetime) are counted from the day your payment went through. A request sent on the last day counts.

3. What happens next

  • We confirm by email and send the refund to the same payment method you used, usually within 7 business days.
  • How long it takes to reach you after that depends on your bank or payment provider.
  • Your account goes back to the Free plan (2,000 characters a month). You keep your account and your referral code.

4. What this policy does not cover

  • The Free plan costs nothing, so there is nothing to refund.
  • Lifetime earned by inviting 20 friends was not paid for, so it cannot be refunded in money.
  • Late requests (Pro after 3 days, Lifetime after 14 days), or a Pro month where more than 2,000 characters were used. If you have a serious problem, write to us anyway and we will look at it case by case.
  • Clear abuse, such as buying and refunding again and again. In that case we may decline further purchases or refunds for that account.

5. Your legal rights

This policy adds to, and does not replace, any rights you have under consumer protection law in your country.

6. Contact

GoMo · phuongvimmo25@gmail.com · See also our Terms of Use and Privacy Policy.

This document is a reference version written in plain language. The publisher should have it reviewed by a lawyer before operating at a larger scale.